Returns & Refund Policy
We want you to be completely satisfied with your purchase. A Return Authorization number is required for all returns.
7-Day Return Policy
All return requests must be made within 7 days of receipt of merchandise. Claims for shortages, overages, or damaged goods must also be made within this 7-day window.
Restocking Fee
All approved returns and exchanges are subject to a **20% restocking fee** plus freight charges.
Conditions for Return
- You must obtain a Return Authorization Number (RA#) before returning any items.
- Items must be unworn, unwashed, and in original condition.
- Customer is responsible for all return freight charges (unless due to our error).
- Samples are non-returnable.
Strict No-Return Policy on Decorated Items
Absolutely NO returns will be accepted on garments that have been:
- • Decorated (Printed, Embroidered, etc.)
- • Washed
- • Processed
Important: Please inspect all merchandise BEFORE printing or washing. We cannot accept returns for quality issues once the garment has been altered.
How to Initiate a Return
- Request Authorization: Contact Customer Support within 7 days of receipt to request a Return Authorization Number (RA#). You must receive written approval.
- Mark Conditions: If returning due to damage, mark the area with masking tape.
- Pack & Ship: Clearly write the RA# on the outside of the box. Ship via a traceable carrier.
*Returns without an RA# clearly marked on the outside of the box will be refused.
Cancellations
Orders can be cancelled before they enter the shipping process. However, once an order has been processed or shipped, it cannot be cancelled and will be treated as a return (subject to the 20% restocking fee and freight charges).
Custom or special orders cannot be cancelled once they have entered production.